Frequently asked questions

Slim.Clinic is a telehealth platform providing expert-led weight management solutions. We connect patients with registered clinicians who can prescribe effective treatments tailored to individual needs, all from the convenience of home.

Our process is simple:

1. Online Assessment – Complete a short medical questionnaire to determine eligibility.
2. Doctor Review – A registered clinician will review your details and if appropriate, prescribe a treatment plan.
3. Medication Delivery – If prescribed, medication is discreetly shipped to your door.
4. Ongoing Support – Access continuous care and guidance from our medical team.

Yes, Slim.Clinic partners with fully qualified, registered healthcare professionals to provide safe and evidence-based weight management treatments.

Eligibility is assessed on a case-by-case basis. Factors such as BMI, medical history and individual health goals will determine suitability. If a treatment isn’t right for you, our clinicians will advise on alternative options.

Yes. All medications provided through Slim.Clinic require a valid prescription from one of our registered clinicians.

After completing the online assessment, a clinician will review your information. If they determine that a prescription treatment is suitable, they will issue one for you.

Yes. If needed, you may have a consultation with one of our clinicians before proceeding with treatment.

Slim.Clinic provides a range of weight management medications, prescribed based on individual needs. Specific details on available treatments will be provided during the consultation process.

No, prescriptions must be issued by our registered clinicians following an assessment through Slim.Clinic.

Pricing varies depending on the prescribed treatment. All costs, including consultations and medication, will be clearly outlined before you proceed.

No, all costs are transparent. You will only be charged for the services and medications you agree to.

Due to regulatory requirements, we cannot accept returns or offer refunds on prescription medications. However, if there are any issues with your order, please contact our support team.

Once prescribed, your medication will be securely packaged and sent to your address via a trusted delivery service.

Delivery times vary but typically take 2–5 working days. You will receive tracking details once your order is dispatched.

Yes, all orders are shipped in plain, unbranded packaging to ensure privacy.

If your order has not yet been processed, you may be able to make changes. Contact our support team as soon as possible for assistance.

All medications offered through Slim.Clinic are licensed and approved for weight management. Our clinicians ensure that treatments are prescribed safely and appropriately based on your health profile.

As with any medication, side effects may occur. Common side effects will be outlined before you start treatment and our clinicians are available to provide guidance if needed.

It depends on the condition. During the assessment, you will need to provide details of your medical history so that our clinicians can determine whether treatment is safe and suitable for you.

For any questions or support, you can reach us via support@slim.clinic

If you experience any problems with your medication, contact our support team or consult your prescribing clinician for advice.